“We had to insist on compliance with general quality standards and processes in order to protect our renters and our business model.” Stefan Moeller, Managing Director of NextMove, went on to say: Such quality defects would have endangered the safety of the customers and the profitability of NextMove.” “Tesla Model 3 vehicles, which NextMove was supposed to take over after payment and only a short examination, sometimes had serious defects: defective tires, paint and body damages, defective charge controllers, wrong wiring harnesses or missing emergency call buttons. This lack of quality assurance has lost at least one major $5 million order of Model 3 vehicles from a rental company, in relation to problems with the service and performance of previously purchased vehicles. The Model 3 represents Tesla’s first real attempt at a mass-market electric vehicle, and the issues surrounding its launch created much frustration and controversy among electric vehicle enthusiasts. In this report, owners of Tesla’s Model 3 experienced a number of problems, including chassis hardware, paint and trim related faults, indicative of a build quality that fell far shorter than expected standards set across the automotive industry.
Consumer Reports publishes an annual reliability survey, which includes data on over 470,000 cars.
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